Webinar: Finding a Balance – How to keep the customer experience first in Digital Identity


A webinar from Kapronasia and Jumio in partnership with Fintrail Asia

Digital ID and identity verification provide a critical service for eKYC in the financial industry, but an important element of digital ID and identity verification is maintaining a smooth customer experience. Finding a balance between customer user experience, accuracy, cost of human verifications, and verification response time, is critical. During this informative 45-minute webinar, we’ll talk through some of the key customer experience opportunities and challenges of eKYC as well as some of the key industry best practices. We'll also look at the critical digital identification implications of the FATF.

The panel will include:

  • Frederic Ho, VP of APAC, Jumio
  • Payal Patel, Managing Director, Fintrail Asia
  • Zennon Kapron, Director, Kapronasia

The Webinar will begin with introductions, followed by a breakdown of key trends and survey results. The panel will then open to question and answers.

Date: Tuesday, August 6th, 2019


  • 10:00 AM - 11:00 AM Singapore / Hong Kong Time
  • 12:00 PM - 1:00 PM Australian Eastern Standard Time  

After registration, you will receive a confirmation email containing information about joining the Webinar. Our webinars tend to book out, so we strongly recommend confirming your attendance early to ensure your spot. Join us and register today!

This webinar has finished. We will be posting a recording of the webinar shortly.