Fighting financial crime has never been more difficult, and with the digitization of financial services bringing both great opportunity and increased risks for banks and other industry players, it is imperative that industry leaders keep their eye on the ball. But what efforts have financial services firms put in place to tackle financial crime? What new risks would emerge as we start to place more trust in the digital world?
Digital ID and identity verification provide a critical service for eKYC in the financial industry, but an important element of digital ID and identity verification is maintaining a smooth customer experience. Finding a balance between customer user experience, accuracy, cost of human verifications, and verification response time, is critical. During this informative 45-minute webinar, we’ll talk through some of the key customer experience opportunities and challenges of eKYC as well as some of the key industry best practices. We'll also look at the critical digital identification implications of the FATF.
Profit at China's Big Five banks is declining as the popularity of internet banks such as WeBank grows. Can China's banks find their place in the new fintech world?
The Asian payments landscape is rapidly evolving as consumers, retailers, banks and corporations have new options and channels to move their money. Although the traditional debit/credit, ACH, and wire transfer rails all remain in place, the ecosystem that uses them has vastly expanded due to open APIs and enhanced mobile technologies. And in certain countries, like China, the race to cashless may already have been won.
The digital payments space in India had been evolving steadily in the last couple of years. However, the economy had a big bang moment when Prime Minister Modi announced the Demonetization drive on November 8, 2016. The stated intention was to reduce the level of money laundering and counterfeit currency in the economy, and to raise the level of transparency to ensure that the number of people paying income tax increased in line with rising incomes. It was indeed a commendable move for the Indian economy which exhibits high levels of corruption, money laundering and tax evasion.
A decade ago, going to the bank in China meant queuing for an hour and suffering what was often very poor customer service. In a retail banking market with limited competition, there was little push to do anything different. Today, the industry is shifting rapidly. With online payment platforms like WeChat Pay and Alipay, digital payments are a reality for customers. Financial product distribution platforms like Lufax and CreditEase make it incredibly easy for customers to invest their money. P2P lenders are bringing new financial products and choices to the market. Customer communications has gone from an afterthought, to a key part of bank’s strategies.
China’s financial industry faces a challenging year ahead. Economic growth is slowing, money outflows are testing the resolve of regulators and reform remains a challenge. Yet China remains at the center of the fintech universe as tech giants Lufax, PingAn, and Ant Financial continue to re-define banking in the world’s biggest country.
The Indian economy is not likely to forget November 8, 2016. Not only was it the day that Donald Trump (now President-elect) won the election, it was also the day that Prime Minster Modi announced demonetization in India. The two events have already assumed seismic significance since, compared to which all other issues are dwarfed. The Indian banking industry is gearing itself to face the effect of demonetization. All of a sudden, digitization has become much more than a fashionable term to speak about in industry events.