Automation, cloud, and artificial intelligence technologies are enabling financial institutions (FIs) to reduce overhead, touchpoint, and risk of human error around middle- and back-office operations. The use of these technologies has taken on new relevance amid the coronavirus pandemic and accompanying shift to working online as FIs needed to completely re-think how to run their businesses. Now more than ever, the financial industry must use innovative solutions to enhance operational efficiency and competitiveness, while striving to enhance service levels offered to their customers and remain compliant.
Buy-side firms have faced mounting challenges in recent years that affect operational performance. Margins are under pressure amid intense market competition, a regulatory deluge and fast-moving technological innovation. Legacy infrastructure built for the pre-internet era is increasingly inadequate to provide optimal client service.
In the Staying Resilient Report from Kapronasia in collaboration with SmartStream, we look at how financial institutions and the buy-side in Asia are tackling operational efficiency in a time of unprecedented change.