Digital financial services play an important role in fostering greater financial inclusion. The pandemic accelerated the growth of digital financial services, but access, awareness, and trust remain challenges. Digital financial services providers still have some gaps to fill.
Based on research that included a survey of 4,800 users across SEA, the Moving the Needle report is a deep-dive into the more nuanced reasons for what is restricting the usage of DFS in the region. The research also examines the pivotal role of fintech in financial inclusion, and the everchanging landscape across the six target Southeast Asian countries in scope.