Financial services have evolved over time as banks and other financial institutions have improved the customer experience using digital solutions to make services faster and more convenient. The benefit of these developments has been profound, to the point where banking and financial services have been dramatically simplified and the cost of making transactions has been reduced substantially.
There has been an exponential increase in contactless and online payments, driven by new technology which is leading to growing risks around the handling of the sheer number of disputes and reconciliation with credit card schemes.
Southeast Asia is one of the most rapidly developing regions in the world and is set to become the world’s fourth-largest economy by 2030. However, more than 70% of the adult population across the region have limited access to financial services. Millions of SMEs face large funding gaps. The challenges preventing further take-up of financial services need to be overcome.
Open banking is the use of application programming interfaces (APIs) to streamline the sharing of customer bank data with third parties. While that is the premise of all open banking, there are different “flavors” of it that can be observed across the Asia-Pacific (APAC). At a high-level, these can be roughly parceled into those that are market-led and those that are regulator-led.
As economic dynamism has shifted East to give rise to what has been termed the “Asian Century,” hundreds of millions of people across Asia have achieved middle income status. As affluence across the region grows, people are looking for ways to further build and diversify their wealth.
There is a raft of Digital Asset Tokenisation activity across Asia as many entities are developing and launching new tokenisation platforms. These players range from traditional institutions such as banks and exchanges to ambitious startup Fintechs looking to disrupt the existing modus operandi.
Digital transformation in the financial services industry is proceeding at a rapid pace, driven by intense competition from new players entering the market, the evolution of customer expectations, regulatory pressures, and Covid-19. How are payment players meant to respond to such an unforgiving terrain?
Global financial regulators are turning to RegTech and SupTech to handle new challenges around the regulation of innovative fintechs and digital financial services.
2021 was marked by a dramatic shift as finance went digital and financial institutions, fintechs, and ecosystem players all competed for a increasingly fickle set of customers. Hyperpersonalization was key as customers demand a new anytime and anywhere engagement with their financial providers. 2022 shows no signs of slowing down as digital currencies, platforms, and new competitors look set to re-define finance once again.
Popular social media and entertainment platforms have reset customer expectations. Customers see what is possible on Netflix, Amazon, and other tech platforms and want the same kind of service from their financial institution.
Why infrastructure automation is a prerequisite for Asia's financial institutions to succeed today and tomorrow.
Pacific Island countries have an opportunity to leverage digital payment solutions to help provide equitable access to financial services and improve economic conditions.
The COVID-19 pandemic will be looked back upon in years to come as a key milestone in the digital transformation of financial institutions (FIs), with open banking playing a critical role in that transformation.
Digital humanitarian payments have been evolving rapidly, and the COVID-19 pandemic has accelerated the acceptance of digital payments across the globe.
The recent pandemic has been an extreme example of financial institutions (FIs) finding themselves blindsided by disruptive events. But meeting unexpected demands is a constant across all aspects of an FI’s business. Customer priorities can also shift according to economic and environmental circumstances, necessitating FIs to respond by providing customers the ability to choose how and where they want to transact – without encountering exorbitant costs, and ensuring data security remains paramount. This paper was written on the basis of the Adapting for Uncertainty webinar from Kapronasia in collaboration with Equinix.