This report is soon to be published.
Digital transformation in the financial services industry is proceeding at a rapid pace, driven by intense competition from new players entering the market, the evolution of customer expectations, regulatory pressures, and Covid-19. How are payment players meant to respond to such an unforgiving terrain?
Global financial regulators are turning to RegTech and SupTech to handle new challenges around the regulation of innovative fintechs and digital financial services.
2021 was marked by a dramatic shift as finance went digital and financial institutions, fintechs, and ecosystem players all competed for a increasingly fickle set of customers. Hyperpersonalization was key as customers demand a new anytime and anywhere engagement with their financial providers. 2022 shows no signs of slowing down as digital currencies, platforms, and new competitors look set to re-define finance once again.
Popular social media and entertainment platforms have reset customer expectations. Customers see what is possible on Netflix, Amazon, and other tech platforms and want the same kind of service from their financial institution.
Why infrastructure automation is a prerequisite for Asia's financial institutions to succeed today and tomorrow.
Pacific Island countries have an opportunity to leverage digital payment solutions to help provide equitable access to financial services and improve economic conditions.
The COVID-19 pandemic will be looked back upon in years to come as a key milestone in the digital transformation of financial institutions (FIs), with open banking playing a critical role in that transformation.
Digital humanitarian payments have been evolving rapidly, and the COVID-19 pandemic has accelerated the acceptance of digital payments across the globe.
The recent pandemic has been an extreme example of financial institutions (FIs) finding themselves blindsided by disruptive events. But meeting unexpected demands is a constant across all aspects of an FI’s business. Customer priorities can also shift according to economic and environmental circumstances, necessitating FIs to respond by providing customers the ability to choose how and where they want to transact – without encountering exorbitant costs, and ensuring data security remains paramount. This paper was written on the basis of the Adapting for Uncertainty webinar from Kapronasia in collaboration with Equinix.
The advent of electronic trading in the 1980s in the United States introduced a new era of algorithmic or high frequency trading (HFT) whereby firms tried to get their trading applications as close as possible to an exchange’s matching engine to lower latency and speed up trade execution. By the 2000s, the exchanges were moving their matching engines into colocation data centres, where they were joined by the HFTs that would find no better substitute to being colocated in the same building as the matching engine itself. Today, it is no longer all about speed, and the belief that it is only HFTs that are in exchange colos could not be further from the truth.
Asia, with its gleaming skyscrapers dotting some of the world's major financial centers and home to more than half the world's population, is at an inflection point. Facing spiralling compliance costs and a dynamic regulatory environment, financial institutions have turned to regulatory technology (regtech) to help acheive compliance while minimising risk from misconduct and regulatory investigations.
Automation, cloud, and artificial intelligence technologies are enabling financial institutions (FIs) to reduce overhead, touchpoint, and risk of human error around middle- and back-office operations. The use of these technologies has taken on new relevance amid the coronavirus pandemic and accompanying shift to working online as FIs needed to completely re-think how to run their businesses. Now more than ever, the financial industry must use innovative solutions to enhance operational efficiency and competitiveness, while striving to enhance service levels offered to their customers and remain compliant.
Both regulatory and competitive forces have been making Open Banking a new reality across the region. Banks are now realizing that if they want to keep their existing customers, acquire new ones, and play a greater role in their customers’ lives then they must become more customer focused, while offering a broader range of digital products and services. To do this effectively, banks will no longer be able to be vertically integrated institutions and will be required to shift to a distributed Open Banking model to collaborate with third parties. Such a model requires APIs, the digital ports that enable communication between services.
With the rise of digital banks and fintechs across the region, the race is on to acquire new customers. Customer experience built on new, innovative product offerings will become a key differentiator. On the other hand, the growing financial crime threats means that regulators will continue to tighten their AML/KYC requirements. It is imperative for financial institutions (FIs) to take into consideration the diverse operational and regulatory landscape designing their eKYC processes to offer better remote onboarding experience while ensuring AML/KYC compliance.