Paytm executives say that the company is now contribution margin positive. In other words, its transactions are profitable before accounting for costs such as employee expenses and compliance fees.
To move further away from the red, Paytm almost certainly should stop subsidizing its services so heavily. It's a common strategy for India fintechs, which works to develop a large user base, but is extraordinarily costly. If the company's backers are eyeing profitability sooner rather than later (or never), they won't support Paytm offering cashback coupons forever.
The India digital payments space is highly fragmented, even though Paytm claims a 60% share of UPI payments. Paytm competes against local firms Flipkart, FreeCharge, MobiKwik and RazorPay, as well as PayPal, Google Pay, Amazon Pay Samsung Pay and soon, WhatsApp Pay.
Under that hyper-competitive scenario, Paytm plans to continue investing its payments business. In an interview with The Times of India, CEO Vijay Shekhar Sharma said that Paytm would sink $150-200 million into the payments business, without specifying a time frame for the investment. Paytm will also expand its lending and insurance businesses, he added.
Paytm's newfound concern with profitability comes as Softbank reevaluates its gung-ho investments in unprofitable tech companies. Analysts say that the poor performance of Uber's shares and the abortive WeWork IPO could cost Softbank's Vision Fund billions of dollars. Sanford C. Bernstein & Co. estimates that Vision Fund’s writedown could reach $5.93 billion.
At a recent meeting of Softbank portfolio companies held in Pasadena, California, Softbank founder Masayoshi Son told company leaders to reach profitability soon and emphasized the importance of sound corporate governance, according to a September Bloomberg report. Public investors aren’t going to tolerate gimmicks, like super-voting rights or complicated share structures, that privilege founders over other stakeholders, he said.
Several days after the retreat ended, WeWork’s eccentric co-founder Adam Neumann resigned, under heavy pressure from Softbank. WeWork called off its planned IPO as it became clear that investors were squeamish about an unprofitable real-estate startup. Other WeWork executives close to Neumann resigned soon thereafter.