Thailand's finance sector has been steadily digitizing since 2010, when mobile and internet banking accounted for just 8% of total payment transaction volume, Fintech News notes. By September 2017, digital banking reached 33% of total payment transaction volume. Through the first nine months of 2017, mobile and internet banking accounted for 23.4 trillion Thai baht, a compound annual increase of 22% compared with 2010.
Thailand is notable for its incorporation of mobile wallets into a broader digital ecosystem. Thailand-based TrueMoney Wallet, which began as a provider of simple digital payment services, like paying for purchases and bills, has diversified into cross-border remittances, cash on delivery and top-up services such as gaming. Japanese messaging app Line, which counts Thailand as one of its top markets, currently offers its Rabbit Line Pay service to 4.5 million Thai users. With an overall Thai userbase of 15 million, Line has plenty of room to grow its payments business in Thailand.
At the same time, the Thai government is playing a key role in the digitization of the nation's finance sector. In line with the Thailand 4.0 initiative, the government launched PromptPay, an electronic interbank transfer system in early 2017. According to The Bangkok Post, PromptPay registration reached 44.5 million users in August 2018. Total transactions reached 631 million, with an overall value of 3.1 trillion baht.
Analysts say waiving transactions fees helped spur a surge in PromptPay usage. After the fees were waived in March, interbank fund transfers from April to June grew 239%. Most of the transactions were conducted with smartphones.