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Without too much fanfare, Nokia and China Unionpay recently
launched a near field communication (NFC) contactless payments trial in
Shanghai allowing users to download a loyalty application over the air
to their phones. It’s actually the 2nd trial of NFC in China. The first
project was a ticketing and e-cash application loaded onto 100 phones
in the coastal city of Xiamen which was also backed by Nokia.
What
makes the new trial different is that the application can actually be
downloaded over the mobile network to a secure chip in the phones. The
users will then be able to use loyalty points for products and services
at Shanghai’s No. 1 Yaohan Department Store. This is interesting
functionality as companies could then actively push new services,
tickets, e-cash to the phones themselves.
Even with
compelling business models like the one above, mobile and contactless
payments have been relatively slow to take hold in China. Although
statistically nearly every man, woman and child in China has a phone,
less than 3% of them actually use them for mobile payments. Slow
adoption is actually both a supply and demand problem.
On
the supply side, the mobile payment service providers have to navigate
a complex and shifting ecosystem to implement any form of payments
system. Invariably these need to involve the Chinese government and
incumbent national provider China Mobile which further complicates
matters. In addition, most need to be negotiated on a regional province
by province basis making it difficult for smaller vendors and providers
to do anything on a national basis.
On the demand side, the
mainland Chinese have always subscribed to the ‘cash is king’
mentality. For them, the security, convenience of cash and old habits
have slowed the adoption of mobile/NFC payments. Transportation cards
however are an exception, especially in the major cities like Hong Kong
where the Octopus card has become a key part of many people’s lives.
While
not ubiquitous, implementation of contactless payment systems is on the
rise on the mainland as well. In Shanghai, you can pay for buses, taxis
and the metro using the ‘Shanghai Public Transportation Card’ or the
‘jiaotong’ card as it is more commonly known. Inevitably the use of the
card will expand over time, but will likely never reach the same level
of penetration that mobile payments potentially could.
An area
that has driven mobile payments growth for many countries around the
world is remittance. The issue is that China doesn’t have a very large
international remittances market as a percentage of population when you
compare it to other countries in South and South East Asia. This is
largely down to the fact that a lot of the Chinese who can and are
making large amounts of money are the ones that are in China.
What
does exist is migrant worker remittance. Millions of Chinese leave
their home provinces to come to work in the larger tier one cities like
Shanghai and Beijing where the pay is better. Typically most of the
money they make is then hand carried back to the worker’s home town
over one of China’s national holidays. Mobile payments could
potentially make life easier for migrant workers who can afford a
mobile phone, but then there is the added issue of personal security.
Some of the workers come to the larger cities illegally and using
mobile payments may give the government a way to track who is actually
working legally and illegally.
China’s banking infrastructure
has gone through some incredible upgrades in the past few years in
preparation for the 2008 Olympics and the 2010 World Expo in Shanghai.
The uptake of mobile payments in a country with such a large mobile
penetration and steadily improving infrastructure is inevitable - the
question that remains is what will be the 'killer app' that will get it
there?
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